Shipping

Last updated 21 October 2026 · Version 1.0

Every Blacksand piece is checked and packed in our studio in València, Spain, and ships from there. This page explains how we deliver, what it costs, how long it takes and what happens if something goes wrong. It forms part of our Terms of sale and also applies to Bespoke and Production pieces bought by consumers. If you buy for a business, the delivery terms in our Trade terms apply instead, including the Incoterm stated in your quote.

1. How we deliver

We deliver in one of two ways, depending on the size and weight of your piece. Your quote tells you which one applies.

Parcel · For: Pieces that, once packed, weigh up to 30 kg and measure up to 150 cm on the longest side, and material sample packs · How it works: Tracked courier, signed for, delivered to your address
Freight · For: Heavier or larger pieces · How it works: On a pallet or by a two-person delivery team, on a day booked with you, delivered to the ground floor or kerbside unless carry-in is included in your quote (see section 7)

We may send an order in more than one shipment. You only pay the delivery cost stated in your quote.

2. Delivery costs

Delivery depends on the size, weight and destination of your piece, so we calculate it for each order. It is always shown separately from the price of the piece: in your quote or, if you buy through our online checkout, before you pay. There are no hidden delivery charges.

The only other costs you may have to pay are:

import taxes, duties and clearance fees for deliveries outside the EU VAT area (section 6);
services you ask us to add, such as carry-in, unpacking or taking away packaging, always quoted before you accept;
the reasonable cost of a second delivery attempt when a delivery fails for a reason on your side (section 10).

3. When we dispatch

Sand Store pieces (made to order for you): Within 8 weeks of the contract, unless your quote states another date. Most are ready in 4-6 weeks.
Bespoke and Production pieces: By the date in your proposal or quote
Material sample packs: Within 10 working days of the contract

The contract is made when you accept your quote in writing and pay, or when you pay through our online checkout (see our Terms of sale). When your piece leaves the studio, we email you the tracking number (parcel) or the carrier contacts you to book the delivery day (freight). Working days are Monday to Friday, excluding public holidays in València.

4. Delivery times and your latest delivery date

After dispatch, delivery takes:

Spain (mainland and Balearic Islands) · Parcel (working days): 1-3 · Freight (working days): 3-7
Rest of the European Union · Parcel (working days): 2-6 · Freight (working days): 5-12
United Kingdom, Switzerland, Norway · Parcel (working days): 3-7 · Freight (working days): As stated in your quote
Rest of the world · Parcel (working days): 5-12 · Freight (working days): As stated in your quote
Canary Islands, Ceuta, Melilla · Parcel (working days): As stated in your quote · Freight (working days): As stated in your quote

Your latest delivery date is the end of the dispatch period in section 3 plus the maximum transit time for your destination and delivery method. For example, a Sand Store piece sent by parcel to Madrid is delivered at the latest 8 weeks after the contract plus 3 working days. If your quote states a delivery date, that date applies instead. This is a firm commitment, not an estimate.

Two things can move the date, and only if they come from your side:

Freight booking. If you ask us to deliver later than the latest delivery date, or you cannot accept any delivery day we offer within it, the date moves to the day you choose.
Customs. Outside the EU, time your shipment is held in customs because information or import charges are outstanding on your side does not count.

If we are late. We tell you as soon as we know. If you are a consumer and we miss the latest delivery date, you can give us a reasonable extra period. If we still do not deliver, you can cancel and we refund everything you paid, including delivery. If we agreed before the contract that the delivery date was essential, you can cancel straight away. The full rules are in our Terms of sale.

5. Where we deliver

We deliver to most countries. Your quote confirms that we can deliver to your address and how.

Canary Islands, Ceuta and Melilla: by quote only. They are outside the EU VAT area, so the rules in section 6 apply: IGIC (Canary Islands) or IPSI (Ceuta and Melilla), any customs charges and the carrier's clearance fees are paid by you on delivery. Other territories outside the EU VAT area (for example Åland, the French overseas departments, Heligoland, Livigno, Büsingen, Campione d'Italia, Mount Athos and the Channel Islands) are handled the same way.
Lighting: we currently deliver lamps and other lighting to consumers in Spain (mainland and Balearic Islands) only. If you live in another country and would like one of our lamps, ask us. For trade projects in other countries, we supply lighting under our Trade terms, with the buyer responsible for meeting the local rules of the destination.
Destinations we do not serve: we do not sell or deliver to Russia, Belarus, Iran, North Korea, the areas of Ukraine not under the control of its government, or any other destination where EU sanctions prohibit it. We cancel, with a full refund, any order we reasonably believe is intended for re-export to them.

6. VAT, customs and import charges

Spain and the rest of the EU: consumer prices include VAT at the rate that applies to your order. There are no customs formalities and nothing more to pay on delivery. Deliveries in Spain do not include the Canary Islands, Ceuta and Melilla.
Northern Ireland: EU VAT rules apply to goods, so prices include VAT and there is no import VAT.
Outside the EU VAT area (including the United Kingdom, Switzerland and Norway, the Canary Islands, Ceuta and Melilla): the sale is an export. When the export conditions are met, no Spanish VAT is charged and your invoice shows the export exemption. We deliver DAP (Delivered At Place, Incoterms 2020): import VAT or GST, customs duties and the carrier's clearance or brokerage fees in your country are not included in our price and are paid by you on delivery. The amount is set by your country's authorities and depends on the value and origin of the piece. We can give you an estimate with your quote, but not a guarantee.
Customs declarations: we declare the full price you paid and the actual origin of the piece. We cannot mark a shipment as a gift or declare a lower value.
Refused or unpaid import charges: if you refuse a delivery or do not pay the import charges, the carrier returns the shipment to us or, in some countries, may dispose of it. If you are entitled to a refund, we deduct the return shipping and any duties, taxes and fees the carrier charges us because of the refusal, only as actually charged and with receipts.
Returns from outside the EU: a piece sent back to us must be declared to customs as returned goods. Please ask us first and we send you the right paperwork (see Returns). We cannot refund import charges paid in your country, but your customs office can usually refund them for returned goods.

7. Heavy pieces: access and receiving

Please tell us about access before we quote, so we can plan the right delivery and price it correctly:

the floor the piece goes to, and any steps or stairs (number, width and turns);
lifts (inside size and maximum load);
the width and height of doors and corridors along the way;
parking or loading space for the delivery vehicle, and any local restrictions (permits, time windows, pedestrian streets).

Photos help. Then:

Delivery point: freight is delivered to the ground floor or kerbside, not to a room of your choice, unless carry-in is included in your quote. Carry-in, unpacking, placing the piece and taking away the packaging are separate services, quoted on request.
People and equipment: heavy pieces need enough people, or the right equipment (for example a pallet truck or a stair climber), to receive and move them safely. Please have them ready on the delivery day, or ask us to quote a carry-in service.
Floor load: pieces over 150 kg concentrate a lot of weight on a small area. Before ordering one, have a qualified professional (an architect, engineer or building manager) check that the floor where it will stand can carry it, especially on upper, raised or timber floors.
Access not as described: if a piece cannot be delivered or needs more people or equipment because access was different from what you told us, or you did not tell us about a difficulty we asked about, the extra cost is yours. We tell you the amount before arranging anything.

Installation is not included. Lamps that are wired into the mains, including all pendants, must be installed by a qualified electrician. See Product safety and care.

8. On delivery: check your piece

Signature: every delivery is signed for. Please make sure someone is there to receive it, and give us a phone number for the carrier (and, outside the EU, for customs).
Check before the carrier leaves: look at the packaging and, if you can, the piece. If anything is visibly damaged, write it on the carrier's delivery note or device (for example "packaging damaged, contents not checked") and take photos.
Tell us within 48 hours if you can: send us photos of the piece and of all the packaging, and keep the packaging until we confirm.

This helps us claim from the carrier. It never reduces your legal rights. If you notice damage later, or tell us later, we still deal with it under your legal guarantee.

9. Damage and loss in transit

We carry the risk. Until the piece is delivered to you, or to someone you name other than the carrier, any loss or damage in transit is our responsibility. If your piece arrives damaged, your legal guarantee applies: you choose between a repair and a new piece, at no cost to you, and if neither can be done within a reasonable time, you can have a refund.

Responsibility passes to you:

when the piece is delivered to you, or to a person you named;
when it is left with a neighbour, concierge, locker or safe place, if you asked the carrier to leave it there;
when we hand it to your carrier, if you arranged your own carrier or courier to collect it from us.

Lost shipments. If tracking has not moved for more than 5 working days, or your piece has not arrived by the latest delivery date, contact us. We open an investigation with the carrier, which can take up to 30 days. When the carrier confirms the loss, or at the latest when that period ends, we make you a new piece (and give you its new delivery date) or refund you in full, as you prefer. This does not affect your right to cancel for late delivery under section 4.

10. Missed, failed or refused deliveries

Parcel: if no one is in, the carrier leaves a notice and tries again, or holds the parcel at a local depot for a limited time.
Freight: the carrier delivers on the day booked with you. Please be there, with access and people ready as agreed.

If a second delivery is needed for a reason on your side (for example no one was there at the booked time, the address was wrong or incomplete, access was not as described, or you refused the delivery without a valid reason), we tell you the cost before booking it. If you are a consumer, we only charge the reasonable cost the carrier actually charges us.

If a shipment comes back to us and we cannot reach you within 30 days to arrange a new delivery:

for a piece you can still withdraw from, we cancel the order and refund you, deducting only the direct cost of the return to us;
for a piece made to your specification, we do not cancel: we keep it for you and, from the 31st day, may charge reasonable storage, telling you the amount first.

11. Collecting from our studio

You can collect your piece from our studio, Carrer de Fray Francisco Cabezas 13, Bajo C, 46019 València, by appointment. We help you load it, but please come with enough people and a suitable vehicle for its size and weight. Responsibility for the piece passes to you when we hand it over. Pieces collected in València are sold with Spanish VAT, wherever you live.

12. Packaging and old lamps

Packaging: we pack every piece to protect it, in a wooden crate for large and heavy pieces, or in a box with fitted inserts.
Keep it for 14 days: if you decide to withdraw, the piece must travel back as safely as it came, and the original packaging is the easiest way to pack it adequately (see Returns).
Then reuse or recycle it according to your local rules: cardboard and paper in paper recycling, wood and foam at a recycling point or through your local collection service.
Old lamps: when you buy a lamp from us for delivery in Spain, you can hand us an equivalent old lamp free of charge, at delivery or at our studio. Tell us when you accept your quote or place your order, so we can arrange it with the carrier. You can also take old lamps to a collection point for electrical equipment (a punto limpio).