Withdraw from contract here

Use this form to tell us that you are withdrawing from a contract you made with us as a consumer. You can use it throughout your withdrawal period: for Sand Store pieces made without changes and for material sample packs, until 14 days after the day you receive them, and also before delivery. You do not need to give a reason, and sending the form before the period ends is enough. Pieces made to your specification have no right of withdrawal, but if you are not sure whether yours is one of them, send the form anyway and we will answer you. The full rules are on our Returns and right of withdrawal page.

1. Who can use this form

• Consumers who bought a Sand Store piece or a material sample pack from us at a distance (by quote, email or online), during the withdrawal period, including before the order is dispatched.

• Consumers who commissioned a Bespoke design service, within the withdrawal period set out in our Service terms.

You do not need an account or a password. You can also withdraw by email to info@blacksandlab.com, by post, or with the model withdrawal form on our Returns and right of withdrawal page.

2. Your withdrawal statement

Fill in the form below. The required fields are what we need to identify you and your order and to send you your acknowledgement.

• Your name · Required or optional: Required · What to enter: The name on your order or quote

• Email address · Required or optional: Required · What to enter: We send your acknowledgement to this address

• Order or quote reference · Required or optional: Required · What to enter: It is in your order confirmation or quote email. If you cannot find it, write the date of your order

• Pieces you are withdrawing from · Required or optional: Required · What to enter: Choose "My whole order" or "Only these pieces" and list them

• Date you ordered or received your order · Required or optional: Optional · What to enter: Helps us find your order quickly

• Phone · Required or optional: Optional · What to enter: Only if you would like us to call you

• Message · Required or optional: Optional · What to enter: Anything you would like to tell us. You do not need to give a reason. If you paid by bank transfer, you can give the IBAN for your refund here

Button: Continue

Data protection. Bryant Creative Industries, S.L.U. (Blacksand Lab) uses your details to receive and acknowledge your withdrawal and to refund you, as consumer law requires. Recipients: our service providers and, for the refund, our bank or payment provider. Your rights and more: Privacy policy.

3. Check and confirm

When you press Continue, we show you a summary of your withdrawal statement. Nothing is sent yet. The summary shows:

• the statement "I withdraw from my contract with Bryant Creative Industries, S.L.U. (Blacksand Lab) for the pieces or service listed below";

• your name, email address and order or quote reference;

• the pieces you are withdrawing from;

• any optional details you gave.

Check the summary. To change anything, press Back and edit the form. Your withdrawal is sent only when you press this button:

Button: Confirm withdrawal

4. Your receipt

As soon as you confirm, this page shows your receipt:

Withdrawal received

We received your withdrawal statement on {date} at {time} (Spanish mainland time). Your withdrawal reference is {reference}.

We have emailed an acknowledgement to the address you gave, with a copy of your statement and the date and time we received it. If you do not receive it, check your spam folder and then write to info@blacksandlab.com.

Please save or print this page for your records.

5. What happens next

1. Acknowledgement. We email you, without undue delay, an acknowledgement with the content of your statement and the date and time we received it.

2. Instructions. Within 2 working days, we send you packing and return instructions for your piece. If your order has not been dispatched yet, we stop it and you have nothing to send back. If your order includes a piece made to your specification, which has no right of withdrawal, we tell you within the same 2 working days.

3. Return. Send the piece back within 14 days of your withdrawal. You pay the direct cost of returning it, up to the maximum shown on our Returns and right of withdrawal page or in your quote.

4. Refund. We refund everything you paid, including standard delivery, within 14 days of your withdrawal. We may wait until we receive the piece back or you send us proof that you have sent it, whichever comes first.